CMSWire moderated a #CXMChat tweet jam this week, featuring a lively discussion with web content management folks on the role of customer experience. As CMS vendors rush to reposition their products as “web experience” or “customer experience” platforms, we’re all grappling with exactly how the big picture world of #CX all fits together. What’s clear [...]
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A couple of weeks ago CMS Myth attended the 2011 FutureM conference in Boston/Cambridge, MA. The event kicked off with a well attended Higher Ed panel moderated by none other than head CMS Mythbuster and ISITE Design Chief Strategy Officer, Jeff Cram. The official title of the panel was “Beyond the University Website: The Future of [...]
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