From the category archives:

User Experience

The ease of use myth

When looking for a new CMS, most end users agree on one thing – It must be easy to use. Easy to use. We hear those three words a lot during the CMS selection process. It seems like a reasonable expectation, but it may just be the requirement that undermines your entire project. The problem [...]

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What can millennials teach us about the future of content management?

I recently had the opportunity to spend time discussing content management systems with a group of millennial students at a large prestigious university. We are building a new CMS driven website for one of the institutions on campus, and the students will be regular content contributors. My objective was to determine their expectations for the [...]

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Inside the #CXMChat tornado

CMSWire moderated a #CXMChat tweet jam this week, featuring a lively discussion with web content management folks on the role of customer experience. As CMS vendors rush to reposition their products as “web experience” or “customer experience” platforms, we’re all grappling with exactly how the big picture world of #CX all fits together. What’s clear [...]

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Pain-Free CMS, UX Wisdom and Measurement Magic at Gilbane Boston

The CMS Mythbusters here at ISITE Design have our bags packed and are ready to take the not-so-long trip across the Charles River to the Gilbane Boston 2010 Conference this week. If you’re going, look us up: we’ll be holding court on Wednesday and Thursday (Dec. 1-2) at our ISITE booth in the Expo Hall, where [...]

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UX + CMS Together Again at Gilbane Boston

Here at the CMS Myth we’re thrilled once again that our ISITE Design colleague Melissa Casburn will stand up for website user experience at the Gilbane Conference on content management in Boston in a few weeks (Nov. 30 – Dec. 2). Our Cambridge/Boston-based team is looking forward to heading across the river for the event [...]

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Gilbane Must-See: Molding the Customer Experience with CMS

The Gilbane San Francisco conference hits this week, offering two days of innovation and inspiration for content management and marketing pros. Here at the CMS Myth we’re thrilled again to be a Gilbane media sponsor. But we’re even more excited for our ISITE Design colleague Melissa Casburn, our director of user experience and a UX [...]

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CMS World Evolves at Gilbane San Francisco

Content management technology, evolving and morphing continually over the past decade, shows no signs of slowing down. (It’s like they say about the weather here in New England: give it a few minutes and it’ll change.) You need either a CMS Sherpa to guide you through the morass of products, pitches, platforms and promises – [...]

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The Three P’s Changing the Face of Online Content

The Pew Research Center’s Project for Excellence in Journalism is out with fresh survey data on how Americans consume their news. The findings have big implications for any organization for which content management and content strategy play a role in supporting, interacting with and delivering information to customers. Read: this has tentacles that reach far [...]

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Two Years On: Still Puncturing Myths & Taking Names

We started the CMS Myth two years ago, riding into the Boston Gilbane Content Management Conference wearing our white hats, guns blazing (sort of), and raising the alarm against an epidemic of poorly planned and ultimately failed web content management projects. That’s pretty much been our focus for the past 24 months: take the combined [...]

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Why metadata matters

Metadata may not be terribly exciting, but it’s a business-critical part of making your organization work on the web.  Sadly very few organizations invest in it, let alone understand it. The way you organize, store and categorize information matters.  It matters a lot. After all, most organizations (and websites) are in the information services business. [...]

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