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Jeni Cram

Jeni Cram is an interactive project manager with Massachusetts General Hospital and has more than a decade experience leading interactive teams and projects. Jeni is a frequent contributor to the CMS Myth on topics involving web strategy, CMS planning and governance.

Our Department is Different!

If you’ve been through an enterprise CMS rollout, you’re probably familiar with these four simple words. “Our department is different!” This is a common and legitimate response from groups used to managing their own websites. They argue that their needs are so specific there is little chance a common template can work. After all, while [...]

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The value of drop-in labs

Rolling out a new CMS is a challenging proposition. How you train and support your web authors can make or break the success of your CMS adoption and overall website.  Beyond training on new technology, each user brings a different level of technical experience, enthusiasm and available time.  Not to mention they all use the [...]

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Three types of web content management projects

Web content management projects come in all shapes and sizes. Each requires a different approach and mindset to be successful. We’ve identified three primary types of web content management projects. Consider this a starting point to determine how to right size the approach to a CMS project. Each type requires different staffing, planning, time lines [...]

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The five stages of CMS grief

An enterprise web content management project may look good on paper, but it’s not all rainbows and roses for everyone in the organization. In fact, there are folks probably getting along just fine managing their own web fiefdom. While a unified CMS strategy can be smart for the organization, it takes control away from independent [...]

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Life After the redesign with CMS

We wrote an article last month about what happens after your big website redesign project wraps up.  Large interactive initiatives can take so much effort there is often nothing left in the tank for the more meaningful ongoing work. This is especially relevant to web content management projects where success is likely defined by how [...]

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