Last week I spoke at the Content Management Strategies/DITA North America Conference 2009, but I also took the time to attend as many sessions as I could. In the sessions I attended I gathered some great quotes from the other speakers that really hit home and wanted to share them.
On CMS Selection:
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"It seems the more you pay the less you get"
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"Admission of failure can be one of the best indicators that a vendor is willing to work with you" – about getting vendors to provide references for failed implementations
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"Divorce from a partner is often harder than the domestic variety" – About parting ways from your CMS vendor.
On CMS Implementation and adaption:
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"Projects often fail on the basis of training conducted to far before the product roll out"
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"Set your expectations low for creating a taxonomy"
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"ECM, I don't know what that means!" – From audience during Q&A
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"Middle Management if often trouble" – Talking about organizational resistance to a new CMS.
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"As long as you are using Word, I can't help you"
On selling a CMS vision to your organization:
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"Understand your executives view of ROI"
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"The entire organization should own the content, we just need to work out the custody agreements"
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"Executives don't care about reuse, they care about the value of reuse"
